Refund & Cancellation Policy

This policy applies to subscription fees paid to ZAPMICRO TECHNOLOGIES LLP for MYZAP Starter, Pro and Enterprise plans purchased through myzap.in or an authorised channel. It forms part of the Terms of Service.

You may cancel your subscription at any time by writing to our support contact or using the cancellation option in your account where available.

• Cancellation stops future renewals and future charges.
• Unless a refund applies under this policy, access continues until the end of the period you have already paid for, after which the subscription expires.
• After expiry, paid features may be restricted. You may request an export of your business data within a reasonable period after expiry.

A refund is normally available in the following situations:

• Duplicate or incorrect charge: full refund of the duplicate or excess amount.
• Charge after valid cancellation: full refund of the renewal charged after the cancellation was received.
• Failed activation: if the paid plan could not be activated for your shop and we are unable to resolve it, a full refund of the amount paid.
• Cooling-off for new subscriptions: a first-time subscription cancelled within 7 days of the initial payment, where the service has not been used substantially, is eligible for a full refund.
• Prolonged unresolved service failure: where a confirmed fault attributable to MYZAP prevents core use for a prolonged period and we cannot remedy it, a pro-rated refund for the affected unused period.

Requests outside these situations are considered case by case in good faith, and we may offer a pro-rated refund, service credit or plan extension.

Except where a refund is required by rights that cannot be excluded under applicable Indian law, refunds are not normally given for:

• Periods already used, once the cooling-off window has passed
• Downgrades taking effect mid-period
• Outages or issues caused by your internet connection, devices, printers, peripherals, browser or operating system
• Third-party service outages outside our reasonable control
• Force-majeure events
• Data loss caused by clearing app data before offline records were synchronised
• Accounts suspended or terminated for fraud, abuse or serious breach of the Terms
• Custom onboarding, data-migration or training work already performed
• Add-ons or credits already consumed (for example message or AI credits)

Send a request to our support contact with:

• Registered email and shop name
• Payment reference or transaction ID and date
• Plan and amount
• Reason for the request

We aim to acknowledge requests within 3 working days and to communicate a decision within 7 working days of receiving complete information.

Approved refunds are processed to the original payment method through the original payment gateway. Refunds are normally initiated within 7 working days of approval; the amount may take a further 5 to 10 working days to appear, depending on your bank, card issuer or UPI provider.

Refunds are made in Indian Rupees for the amount actually received by us. Applicable taxes are refunded in line with tax rules; payment-gateway charges are refunded where the gateway returns them to us.

This policy operates in addition to, and does not limit, any rights or remedies available to you that cannot be excluded under applicable Indian law, including consumer-protection law.

For cancellations, refund requests or billing questions: